FAQs

There are numerous forms of hair loss (alopecia), which can affect hair anywhere on the body. All forms of alopecia differ in causation (etiology) and severity, which can only be diagnosed by a medical provider. 

Alopecia can be subdivided into two main categories: non-scarring and scarring. The most common type of non-scarring hair loss is known as androgenic alopecia, or simply male and female pattern hair loss. Androgenic alopecia is a common type of hair loss, affecting approximately 50% of men and 15% of women. The main culprits behind androgenic hair loss are thought to be factors such as genetics and hormones, including DHT.  

Telogen effluvium is an additional form of non-scarring alopecia that arises from a shift in one's natural hair growth cycle towards a cycle with a shorter anagen (growth) phase and longer telogen (shedding) phase. Telogen effluvium may result from different factors such as an underlying illness, improper nutrition, or certain medications. 

Alopecia areata can affect hair all types of hair, from the hair on your head to the hair on your body. When it affects a specific portion of the body it is referred to as alopecia areata, but when it begins to affect an entire site (bald patches) it is referred to as alopecia totalis. Furthermore, when the whole body is affected it is called alopecia universalis. As of now the exact biological mechanisms behind alopecia areata are not fully understood but research indicates it is the result of autoimmunity. 

Traumatic alopecia, similar to traction alopecia, results from repetitive tension placed on the hair shaft and follicle. More common in children it can result from hair pulling or hairstyles that exert strain on the hair for prolonged periods. 

All the above are forms are classified as non-scarring, and comprise the majority of hair loss cases. Scarring hair loss is collectively known as cicatricial alopecia and composed of less common forms of hair loss. Although all differing in etiology all forms of cicatricial alopecia result in a hair follicle that is irreversibly destroyed and replaced by scar tissue.

Androgenic alopecia occurs more commonly in males than in females, affecting approximately 50% of men and 15% of women. It results from a combination of both genetics and hormones.

The classic male pattern hair loss starts above the temples and at the vertex leaving a characteristic M-shaped hairline. It rarely progresses to complete baldness and leaves hair at the sides and back of the head intact.Female pattern hair loss causes diffuse thinning of hair over time without a recession of the hairline.

The female pattern hair loss causes diffuse thinning of hair without a recession of the hairline.

Scandinavian Biolabs’ growth products can assist with early-stage non-scarring hair loss. Unfortunately, our products are unable to assist with regrowth in individuals who have been diagnosed with irreversible scarring hair loss or cicatricial alopecia. 

Preliminary research suggests that Scandinavian Biolabs products help to stimulate hair follicle functionality while priming both the scalp and hair towards a state of optimal growth.

When dry hair becomes brittle it is more prone to breakage and splitting, resulting in split or dead ends. In turn, this could result in thinner appearing hair.

Dandruff can be caused by multiple factors, including a dry scalp.  Although dandruff itself is not a cause of hair loss, pruritus, or the sensation of itch, may lead to continuous scratching and picking of the scalp, in turn, damaging hair follicles.

Which Scandinavian Biolabs products can help with dry scalp and hair?

Check out our Hair Strength & Recovery Bundle in the products section.

The Hair Strength Shampoo helps to soothe dry scalp with naturally derived moisturizing agents, while the Hair Recovery Conditioner aims to protect the hair shaft from external factors, protecting the integrity of damaged hair.

For a comprehensive description of the hair growth cycle be sure to check out our science page! In short, the hair growth cycle consists of four key stages of hair growth. Although each phase consists of multiple transition phases the four main stages are often referred to as the growth phase (anagen), regression phase (catagen) and quiescence/resting phase (telogen), and shedding phase (exogen). In healthy individuals, approximately 90 percent of all the hairs on your head are in the growth phase (anagen).

It is important to note that although naturally-derived all our products are not allergen-free. Vanillyl butyl ether and eucalyptus oil have sensitizing properties and encourage you to check the ingredients before starting to be sure you are not allergic to any of the listed ingredients.

We are aware of a described ‘tingling’ or ‘burning’ sensation upon application of the hair growth serum, which is considered a normal reaction when using the serum. The intensity varies depending on the individual, ranging from minimal notability to irritability. Most cases are mild, but in some cases, redness and tenderness may occur. If experiencing any additional side effects discontinue use and consult a medical professional. Please report any additional side effects to our customer support team.

Before beginning a new hair growth regime we always advise customers to consult a medical professional, along with checking our ingredients page to assure you have no known allergies to any of the ingredients.

Yes, it is possible to use the serum alongside other hair care products. However, it is important to state that Scandinavian Biolabs is not aware of the function, drug interactions, ingredients, nor effects of any external products.

While Scandinavian Biolabs products work best together, it cannot be claimed with definitiveness whether Scandinavian Biolabs and external products hamper/supplement each other's effects.

If ever in doubt, please consult an accredited healthcare professional.

Unfortunately, there is currently no known cure for alopecia. Similar to nearly all hair growth products on the market, once the products are discontinued, the hair integrity will regress to its former stasis before the products were applied and the progress will fade away.

In order to sustain any hair growth and maintenance, the products need to be used continuously as prescribed for as long as the they bring value and provide benefits to the user.

Since there are no DHT-blockers in the Bio-Pilixin® formula, there is no distinct difference between the men's and women's products. Each gender can use all products interchangeably with similar effects to their hair growth and care treatment without any harm.

A derma roller can be used to assist in complementing the serum. It has been suggested that derma rolling can lead to enhanced skin penetration, allowing a serum or active ingredient to penetrate deeper into the skin or scalp over topical application.

As long as the serum has naturally dried, it is appropriate to apply any hairstyling oil, gel, and/or wax to help improve style, form, or texture for the hair. It takes on average between 20-40 seconds for the serum to naturally dry.

The Hair Growth Serum does not contain any known DHT-blockers. Early-stage animal research suggests that curcumin may have a role in inhibiting the action of DHT, but it is not understood how these findings translate to DHT synthesis in humans. Unlike prescription products, our products are not intended or designed to target hormonal imbalances. Our serum focuses entirely on maintaining the integrity of the hair follicle.

Hair Strength Shampoo

The amount of Hair Strength Shampoo prescribed is 8ml per cleanse. The bottle contains 250ml in total and holds roughly a month’s supply. Adjust the amount used to in accordance to hair length, personal preference and needs.

Hair Recovery Conditioner

The amount of Hair Recovery Conditioner prescribed is 8ml per cleanse. The bottle contains 250ml in total and holds roughly a month’s supply. Adjust the amount used for hair length and personal preference if necessary.

Hair Growth Serum

The amount of Hair Growth Serum prescribed is 1.75 ml. This equates to a minimum of 2 pipettes of solution needed for application on a daily basis. The bottle contains 50 ml and holds roughly a month’s supply.

To utilize the most of what Scandinavian Biolabs has to offer for hair strength, repair, and growth, it is recommended to use the Hair Strength Shampoo and Hair Recovery Conditioner daily to complement the effects of the Hair Growth Serum. It is, however, not compulsory to use daily if it does not fit personal preferences and lifestyles. The Hair Growth Routine is still effective even if application is not upheld daily. The only products which Scandinavian Biolabs recommends applying daily are the Hair Growth Serum and Eyelash Growth Serum.

To utilize the most of what Scandinavian Biolabs has to offer for hair strength, repair, and growth, it is recommended to use the Hair Strength Shampoo and Hair Recovery Conditioner daily to complement the effects of the Hair Growth Serum. The shampoo and conditioner contain small concentrations of key active ingredients, which should be as exposed to the hair and hair cells as possible to encourage maximum engagement for optimal results.

It is, however, not compulsory to use daily if it does not fit personal preferences and lifestyles. The Hair Growth Routine is still effective even if application is not upheld daily. The only products which Scandinavian Biolabs recommends applying daily is the Hair Growth Serum and Eyelash Growth Serum.

To utilize the serum, it is recommended to apply on either towel-dry, blow-dry, or dry hair. If applied on soaked or wet hair, the solution may become diluted and runny, resulting in less concentration on the desired treated area.

Experiencing a ‘tingling’ or 'burning' sensation is a normal reaction when applying the Hair Growth Serum. The intensity varies depending on the individual, ranging from minimal notability to irritability. In some cases, redness and soreness may occur. For many, it has been noted that the heating sensation lessens after a few weeks. 

Notably, these sensations can be heightened after showering as the skin tends to be more tender than normal conditions. The sensation is attributed to the heating agent HotFlux®, or vanillyl butyl ether, which provides warmth to the scalp to stimulate blood flow. If the sensation is found to be too intense or overstimulating, please discontinue usage.

Many off-the-shelf hair care products contain ingredients that may harm the hair's integrity, such as sulfates, silicones, and parabens. The first step in the 3-step Bio-Pilixin® routine, the Strength Shampoo, supplements the Recovery Conditioner and Hair Growth Serum by gently cleansing the scalp and hair while supplying vital nutrients to repair damaged hair. The Recovery Shampoo was formulated to strengthen and prime the hair towards a state of growth by reducing excessive sebum and delivering high-performing active nutrients to nurture and promote hair growth.

The Recovery Conditioner repairs and protects damaged hair without the use of sulfates, silicones, and parabens. The second step in the 3-step Bio-Pilixin® routine, the Recovery Conditioner, repairs damaged hair while creating a protective layer around the hair shaft. Many external factors can lead to weakened brittle hair, such as heat and oxidizing agents from hair dye. The active ingredients in the Recovery Conditioner help protect the hair from future damage by forming a protective barrier around the hair shaft, maintaining the hair you already have.

The human skin barrier acts as the first line of defense and has unique properties that prevent the penetration of chemicals and microorganisms from entering the body. Many molecules are unable to penetrate the skin, thus unable to deliver their full potential. Our Hair Growth Serum enables the active ingredients to penetrate the scalp and elicit their full effect in supporting the hair follicle. Additionally, the Hair Growth Serum contains vanillyl butyl ether to increase localized blood flow to the scalp, providing a sufficient delivery of oxygen and nutrients to the base of the hair follicle to promote growth. The active ingredients work in harmony with the natural hair growth cycle to deliver noticeable results by encouraging an increased anagen phase.

Many eyelash growth serums contain synthetic ingredients that can lead to eye irritation. The Eyelash Growth Serum is formulated with naturally derived ingredients such as calming chamomile water, amino acids, and plant stem cells, to help nurture and grow the eyelashes without irritating chemicals. With its active ingredients working in tandem, the serum addresses damages sustained from beauty while effectively reducing eyelash loss by strengthening the integrity of each eyelash inside and out, resulting in fuller, healthier eyelashes.

Once an order is placed, it can be canceled or changed up until the order has been processed with a tracking number attached. This information will be provided in a shipping confirmation email.

Still desire to cancel? To qualify for a refund, the products must be returned to Scandinavian Biolabs in resalable condition. A return link will be provided by one of our agents at Customer Care--return costs may apply.

Was there a mistake? Things happen; with the most important part being that the package is delivered correctly and as soon as possible so the products are enjoyed rather than stressed over. Contact one of our agents, who will happily attempt to fix any mistakes in the order.

Contact information for Customer Care is available at the bottom of the FAQ page.

Under EU law, a customer has the right to return any product during a 14 day period. The returned product must be in resalable condition in order to qualify for a full refund.

A return form can be provided by a Scandinavian Biolabs support agent. Customers are responsible for payment of the return shipping costs. These costs vary per country.

If there are any additional questions, please feel free to contact our customer care. Contact information is available at the bottom of the FAQ page.

Orders that are shipped to non-EU countries may be subjected to additional import surcharges, such as duty fees and import taxes, which will be collected upon delivery. Import charges are normally based on the item’s price, weight, dimensions, and country of origin, as well as any local taxes, duties, and fees.

Scandinavian Biolabs is made and produced in Denmark. The products have therefore been registered under specific EU Trade Agreements that exempt orders from duty fees for certain countries.

Such countries exempted from imported duty fees include Canada, South Africa, Vietnam, Japan, Norway, Switzerland, and Iceland.

**While duty fees are waived, customer's may be subjected to consumption fees (domestic VAT).**

Pick up time at Scandinavian Biolabs warehouse (Central European Standard Time)

EU and International:

3 p.m. to 4 p.m. from Monday to Friday.

DHL Express:

2 p..m. to 4 p.m. from Monday to Friday.

BRING Sweden:

Before noon from Monday to Friday.

BRING Denmark:

8:15 p.m. from Sunday to Friday with no pick up on Saturday.

DAO:

4:30 p.m. from Monday – Sunday

Note: If a subscription order is scheduled on a weekend with no pick up, be sure to adjust the shipping date on a weekday to ensure it arrives in time if a new supply is needed.

If an order is received that was unintentional, a possible reason may be that a subscription was selected.

To cancel the subscription, log in to the customer account and either skip, alter delivery frequency, change next scheduled date, or deactivate subscription.

Do not have a customer account?

Feel free contact one of our friendly agents, who will gladly help with any unwanted orders and subscriptions.

Contact information is available at the bottom of the page. Please also refer to the "Customer Account" subsection on the navigation bar for any additional information.

Apologies for any damage or wrongful shipment which may have occurred; such incidents do happen. We kindly ask that you please provide photo evidence of the damage/incorrect product to help us assess the incident and improve delivery in the future. Write to one of our agents, and we will happily compensate you for the damage/mistake.

The tracking details for an order is provided on the shipment confirmation email. Didn't receive this email? Please contact one of our agents to help provide you with this confirmation.

Issues pertaining to payment method may occur due to the applying card...

1. Not being open to online purchases

2. Not being open to any purchases abroad

3. Being expired

4. Having insufficient funds

5. Having new security protocols for online purchases

The best course of action is to attempt to resolve these issue through the online banking service. If these issues are not resolvable, try calling bank customer service to ensure the card is valid and applicable to these types of transactions.

The following payment methods are accepted by Scandinavian Biolabs.

Applicable for all purchase types:

American Express

Mastercard

Visa

Applicable only for one-time purchases; not subscriptions:

Apple Pay

Google Pay

Paypal

Have other payment methods not listed?

Please feel free to contact customer care in regard to any payment method not stated above.

All orders are fulfilled and delivered from Denmark. Therefore, all orders which exceed the £135 threshold may be subjected to VAT fees which will be charged to the customer. Any order under the £135 threshold will not be subjected to VAT fees which the customer will have to pay.

If an order is exceeding the £135 threshold, it would be best to split the order into two and ship on following days.

Orders bound to Ireland should not be subjected to any of these additional VAT charges as the transaction is EU-based between Denmark and Ireland.

Due to Brexit, new customs regulations have been implemented which may affect the delivery times for customers based in the the U.K. and Ireland. All orders are fulfilled and shipped from Denmark and transported by truck.

Average delivery times are 3-5 business days for Great Britain and 4-6 business days for Ireland and Northern Ireland. Delays may occur due to customs check and Covid-19.

A subscription is a convenient way of receiving a new supply of products when needed without having to go through the checkout process every time.

The benefits of a subscription includes a 15% discount on all orders, an adjustable resupply frequency (default is 30 days), and cancellation at anytime.

Subscriptions can be accessed through a personal account, which offers easy management.

Add/drop products, adjust frequency of delivery to personal preferences, skip unneeded resupply or change delivery date at anytime.

A Scandinavian Biolabs goal is to deliver sustainable results through convenient, high quality service and an easy to navigate interface.

Registration for a customer account can be done in two ways:

First: After placing a subscription order, make sure to register your account with the inputted email to be able to gain access to your customer account and manage subscriptions. This can be down by clicking the "Register account" button after checking out on the order summary page--it should be directed after making the purchase.

Second: click on the customer icon in the top right hand corner of the website or scroll to the bottom of the website to the footer and under "General", select "Account Login".

Once clicked, you will be directed to the "Login" page. Select the "New customer? Sign up for an account" link. Here an account can be made without committing to a subscription.

One-time orders can be placed within your customer account to avoid reentering payment method details for every new order.

Made a subscription order, but already left the order summary without registering and need immediate access?

Go to the "Account Login" and under "Having issues managing your subscriptions?", select the "Click here" link. Insert the email address used to place the order--an order confirmation should have been sent to this email address--and click on "Get Subscription Login".

An email subjected "Scandinavian Biolabs Account Access" should be sent where you are able to "Manage Subscription". If the link does not work the first time, be sure to click on it one or two more times, and it should give you direct access to your customer account.

Go to the "Account Login" and select "Forgot your password?" Insert the email address used to make the account and an email will be sent to reset the password.

Contact one of our customer care agents to send an account activation email, which will allow you to create a password for your customer account.

This response occurs due to either the account with this email address not existing or it has not yet been activated. If the latter, please contact a customer care agent to send an account activation email to gain access.

Unfortunately once the shipping method has been selected, it is not possible to change it. Scandinavian Biolabs technicians are finding ways to implement this feature to allow customers the ability to adjust selected delivery methods which is most convenient and applicable for them.

Select "Subscriptions" on the navigation bar in the customer account.

In the "Subscriptions" subsection, click "Manage Subscriptions" next to the subscribed product that you intend to order today.

To place an order without changing your subscription schedule:

Under "Your Subscription", select "Order Now" to place the order. The next scheduled subscription order will still be processed on the intended date without adjusting for this new transaction.

To place an order which will adjust the subscription schedule to accommodate this transaction:

Under "Your Subscription", select "Next Shipment" and click on "Ship Now" to place the order. The next scheduled order will be 30 days later--or whichever frequency is chosen for this subscription--from the "Ship Now" date.

Select "Subscriptions" on the navigation bar in the customer account.

In the "Subscriptions" subsection, an action button can be selected on the right hand side called "add product". Once clicked, a sidebar will pop up and allow viewing for all products which can be added either as a subscription or one-time purchase.

Once a product has been selected for subscription, the delivery frequency (how many days before the next order), shipping address, quantity, and date of the next charge (when the current order needs to be processed) can be chosen.

Note that by adding a product using this method, the item will be independent of any other scheduled orders or active subscriptions.

It is possible to add a product to a current existing subscription. To do so, click on "Manage Subscription" next to the subscription which needs to be edited. Once directed to "Your Subscription", on the right hand side, a product can be selected either as a one-time purchase or an additional subscribed item. Once selected, the new product will be delivered at the same time as the pre-existing subscription.

Select "Delivery Schedule" on the navigation bar in the customer account.

In the "Delivery Schedule" subsection, you can view scheduled upcoming order dates.

The displayed dates are when the order will be processed at the warehouse, and not when they will be received to the shipping address.

Under the desired date(s), click on "Skip" next to the order to push the upcoming delivery back to the next scheduled delivery date.

If you would like to undo skipping an order, click on "Unskip Shipment".

Select "Subscriptions" on the navigation bar in the customer account.

In the "Subscriptions" subsection, click "Manage Subscriptions" next to the subscribed product that you intend to edit.

Under "Your Subscriptions", select "Deliver Every ** Days". Here, the frequency can be any amount of designated days under 180. For example, a frequency of 20 can be selected where a new order is delivered every 20 days.

Select "Subscriptions" on the navigation bar in the customer account.

In the "Subscriptions" subsection, click "Manage Subscriptions" next to the subscribed product which is applicable for the discount.

Under "Your Subscription", scroll to the bottom of the customer account page and click on "Add Discount".

If the discount does not apply to the order, it is likely because the order does not qualify for this specific promoted discount or because there is an error in the system. If the latter, please contact a representative at customer care to help fix this issue.

Select "Subscriptions" on the navigation bar in the customer account.

In the "Subscriptions" subsection, click "Manage Subscriptions" next to the subscribed product that you intend to cancel.

Under "Your Subscription", scroll to the bottom of the customer account page and click on "Cancel My Subscription".

Once processed, the "Subscriptions" subsection should update to have the canceled subscription relegated as "Inactive subscriptions".

If at some point in the future you would like to start up the subscription again, press the "Reactivate" button.